Privacy Policy

Data We Collect

We collect customer support ticket data including customer emails, ticket subjects, message content, and associated metadata. This data is provided to us through Zendesk integration or manual CSV upload.

How We Use Your Data

• Analyze support tickets for sentiment and churn risk indicators
• Generate risk scores and actionable insights
• Provide weekly reports and real-time alerts

Third-Party Services

We use the following third-party services to provide our service:

Data Retention

Your data is retained for the duration of your subscription and for 30 days after account termination. Upon request, we can delete your data immediately.

Your Rights

You have the right to:

• Access a copy of your data
• Request correction of inaccurate data
• Request deletion of your data
• Export your data

Contact

For privacy-related questions or requests, please contact us at:privacy@supportintelligence.com