Zendesk Integration Guide
Follow these steps to connect your Zendesk account to Support Intelligence.
Setup Instructions
Log in to Zendesk
Navigate to admin.zendesk.com and sign in with your administrator account.
Access API Settings
Go to Admin > Channels > API in the left sidebar.
Create API Token
Click the 'Add new token' button. Give it a name like 'Support Intelligence' and click 'Create'.
Copy Your Token
Important: Copy the token immediately as it won't be shown again after you close the modal.
Find Your Subdomain
Your subdomain is the first part of your Zendesk URL (e.g., 'yourcompany' in 'yourcompany.zendesk.com').
Connect in Support Intelligence
Go to Settings in Support Intelligence, enter your subdomain, email, and API token, then click 'Save'.
Verify Connection
After saving your settings, click the "Test Connection" button to verify everything is working. You should see a success message if the connection is valid.
First Sync
Once connected, click "Sync Now" to import your existing tickets. The initial sync may take several minutes depending on your ticket volume.
Tip: After the initial sync, new tickets will be automatically imported every hour. You can also trigger manual syncs at any time.
Troubleshooting
Authentication Failed
Double-check that you copied the API token correctly. Make sure you're using the same email that has access to Zendesk.
No Tickets Imported
Ensure your Zendesk account has tickets and that your API token has the necessary permissions (read access to tickets).
Sync Takes Too Long
Large ticket volumes may take time to process. You can safely close the page - sync will continue in the background.
Need Help?
If you're having trouble with the integration, please contact us at support@supportintelligence.com