Documentation
Learn how Support Intelligence works and how to get the most out of it.
How Support Intelligence Works
Connect Your Data
Integrate with Zendesk or upload a CSV of your support tickets. Our system securely ingests your ticket data including customer emails, subjects, and messages.
AI Analysis
Our AI analyzes each ticket for sentiment, frustration level, and churn risk indicators. We look at language patterns, issue types, and customer history.
Get Insights
View risk scores in your dashboard, receive weekly reports, and get instant alerts when high-risk customers need attention.
AI Analysis Explained
Sentiment Analysis
Each ticket is analyzed for positive, neutral, or negative sentiment. This helps identify unhappy customers even when they don't explicitly express frustration.
Frustration Detection
Our AI detects signs of frustration including aggressive language, repeated issues, threats to cancel, and expressions of disappointment.
Churn Prediction
By combining sentiment, frustration, and historical patterns, we predict the likelihood of customer churn on a 1-10 scale.
Churn Risk Scoring Methodology
Low Risk
Customer is satisfied, no churn indicators detected
Medium Risk
Some concerns detected, monitoring recommended
High Risk
Strong churn indicators, immediate attention needed
Data Security
- • All data is encrypted in transit and at rest
- • We use industry-standard security practices
- • Your data is never shared with third parties
- • You can delete your data at any time
- • AI processing is done through secure APIs